ServiceDesk is a web application focused on supporting services in the areas of study, science, administration, IT, facility management, library services, and also catering and accommodation services available at CTU. It serves as a central tool for recording and managing user requests, inquiries, incident and error reporting, and also enables processing suggestions for improving individual services.
The main goal of the application is the effective management of user requests and ensuring smooth communication between users and teams providing support or the given service.
During the first quarter of 2025, a gradual transition from existing tools, especially the CTU HelpDesk application, to the modern ServiceDesk environment is taking place.
If a unit has not yet transitioned to ServiceDesk according to the schedule (see the usage status indicated in the schedule), it continues to use its current solution for submitting requests.
Available for
Students, Employees, Partners
Benefits and key features
- centralized record of user requests, incidents, problems, and changes,
- up-to-date overview of the status of individual requests,
- option to send email notifications in case of task updates,
- creation and management of knowledge based on resolved requests.
Requirements
- the resolver must have a valid relationship with CTU and a valid CTU password
More
From August 4, 2025 the CTU HelpDesk will no longer allow the creation of new requests; these will only be possible via ServiceDesk. Existing open requests can still be resolved.
Between January 20 and April 14, all units will gradually join the ServiceDesk application according to the established schedule.
If a unit is transitioning from CTU HelpDesk, all projects of the given unit in the original system will be closed after successful deployment. New requests in HelpDesk will no longer be accepted – new requests must be submitted via ServiceDesk. Existing open requests can still be resolved in HelpDesk.
During 2025, a historical archive will be created in ServiceDesk, into which all tickets from the original HelpDesk will be transferred. Once this transfer is complete, the operation of the CTU HelpDesk system will be permanently discontinued.
| Unit | Status |
| FSv | being deployed |
| FS | not in use* |
| FEL | being deployed |
| FJFI | in use |
| FA | in use |
| FD | in use |
| FBMI | not in use* |
| FIT | not in use* |
| KÚ | in use |
| MÚVS | in use |
| ÚTVS | in use |
| ÚTEF | in use |
| UCEEB | in use |
| CIIRC | in use |
| RČVUT | being deployed |
| VIC | in use |
| ČTN | in use |
| ÚK | in use |
| SÚZ | in use |
*What if my unit is not using ServiceDesk?
It is likely that your unit currently uses another internal solution. In such cases, please contact your unit directly according to established procedures.
An overview of the technical support provided by individual units can be found here.