We would like to inform you that as of August 4, 2025, the option to create new requests in the original HelpDesk system (JIRA) will be discontinued.
New requests will only be submitted via the ServiceDesk system (Alvao).
Attention! For the Faculty of Civil Engineering, the deadline for submitting new requests is set to September 15, 2025.
All currently open requests in HelpDesk will, of course, be properly resolved.
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CTU HelpDesk is a web application focused on comprehensive support of services at CTU, especially in IT. The main purpose is to record errors, requests and suggestions for improving, communicating these information with the user and also within the service team. The application uses JIRA Core, which is authenticated for ActiveDirectory. The system can also be used as a HelpDesk for other CTU parts and other types of services (e.g. register of building management requirements).
Available for
Students, Employees, Partners
Benefits and Key Features
- managed access to user feedback, requests and reports,
- current overview of statuses and issue changes,
- detailed search and filtering,
- workflow to improve overview of a job status,
- e-mail notifications when the issue is updated.
Requirements
- the user must have a valid relationship with CTU,
- the user must have a valid CTU password.
Sample workflow task
User Manual (in Czech only)
Getting started
Authorization to operate (in Czech only).